Frequently Asked Questions 
(FAQs)

Arena Learning Hub is a comprehensive learning management system designed for financial institutions. It's a complete banking learning solution that helps you transform your existing training materials into engaging courses, deliver professional development programs, and track staff progress with automated certifications. Our platform brings knowledge to your team anywhere, anytime. 

Arena stands out by being specifically designed for financial institutions, unlike generic LMS platforms. We understand banking training challenges and provide specialized features like automated certification tracking, role-based access for different banking departments, and seamless integration with your existing training materials. Our platform transforms scattered content into organized, trackable programs that meet regulatory requirements while maintaining intuitive interfaces that require no technical expertise. Additionally, Arena supports Fund for Education Austria's mission to provide education globally, meaning your training investment creates meaningful impact beyond your institution. 

Arena Learning Hub is specifically designed for financial institutions including commercial banks, credit unions, investment firms, and financial advisory companies. Whether you need compliance training, certification programs, or want to monetize expertise through our marketplace, Arena adapts to your needs. While tailored for financial institutions, other organizations may find our capabilities valuable and we're happy to serve them too. 

Yes! Our white-label solution allows you to customize the platform with your organization's colors, logos, and terminology. This creates a cohesive brand experience for your learners, making the platform feel like a natural extension of your organization rather than a third-party tool. This customization is particularly valuable when providing training to clients, partners, or external stakeholders. 

Arena supports a variety of content types to create engaging learning experiences. You can build courses using text resources, videos, quizzes, assignments, conversation panels, and hands-on activities. The platform allows for both sequential learning (when concepts build on each other) and non-sequential formats (when topics can stand alone), as well as term-based or self-paced delivery options to match your specific training requirements. 

Course versioning allows you to update your training content while preserving previous versions. When regulations change or your material needs updating, simply create a new version rather than rebuilding from scratch. Older versions can be archived for reference or compliance purposes, creating a valuable history of your training evolution while ensuring current information is always presented to learners. 

Arena gives you simple but effective control over content visibility. When you designate a course as private, only specifically invited users can see and access it—ideal for sensitive information or client-specific training. Public courses are discoverable by everyone on the platform through the search function, including users from partner organizations. This straightforward approach lets you control exactly what you share and with whom. 

Yes! Arena's learning path features allow you to build comprehensive certification programs. You can create prerequisites to ensure foundational knowledge is mastered before advanced topics, bundle courses into specializations, and automatically generate branded certificates upon completion. These certificates include verification features, making them valuable credentials for professional development and compliance requirements. 

Learning paths help you guide users through a structured development journey. You can set prerequisites to ensure topics are tackled in a logical order and create course bundles (specializations) that combine related courses into comprehensive skill development programs. This approach transforms individual training modules into cohesive professional pathways that align with career progression and departmental needs. 

Arena offers seven distinct roles: Administrator, Mentor, Coordinator, Tutor, Trustee, and Trainee. Each role has specific permissions appropriate to their function within the training ecosystem. What makes our system unique is that users can hold multiple roles and switch between them without logging out—saving valuable time for team members who wear multiple hats in your organization. 

Arena offers customizable notifications managed by Super Admins for events like deadlines and registrations, plus automated emails for key activities such as grading and course assignments. This dual system ensures learners and educators receive timely, relevant updates while maintaining efficient communication that reduces administrative overhead.

Arena includes integrated conversation panels and private messaging capabilities. Conversation panels create spaces for topic-based conversations, questions, and knowledge sharing related to specific courses. Private messaging enables direct communication between instructors and learners or between peers. These tools extend learning beyond formal content, fostering collaboration and building a connected learning community.

Setup times depend on your needs. Co-branded setups may be ready in days, while white-label customization (tailored to appear as your own platform) may take several weeks. Our team can establish realistic timelines for smooth access to your customized system after discussing your specific requirements. 

No technical expertise is required to use Arena effectively. Our platform is designed with business users in mind, featuring intuitive interfaces and straightforward controls. Training management, user management, and reporting functions are all accessible through user-friendly dashboards. Of course, our support team is always available to help with any questions that arise.

Arena offers multilingual support with interface availability in English, German, Spanish, and additional supported languages. This allows your users to navigate and learn in their preferred language, ensuring consistent understanding across global teams. The platform maintains consistent terminology across languages, making it ideal for organizations with international operations. 

Absolutely! Arena’s marketplace integration allows you to offer your training content to audiences beyond your organization. You maintain full control over pricing, including country-specific rates and discount codes, while leveraging our secure payment processing system. This transforms your organizational expertise into a revenue stream and extends your reach to potential clients and partners. 

Arena provides comprehensive analytics on learner engagement and outcomes. You can track progress through courses, monitor completion rates, identify knowledge gaps through assessment results, and generate detailed reports on all aspects of your training programs. 

Support options can be discussed based on your specific requirements with our colleagues and professionals. We tailor our support offerings to match the scope and needs of your implementation, ensuring you have the appropriate resources to maximize your success with Arena Learning Hub. From implementation assistance to ongoing technical support, we'll work with you to determine the right level of service for your organization. 

Arena Learning Hub implements standard security measures to protect your training content and user data. The platform uses encryption for data transmission and our dual authentication system gives you options for access security—choose between permanent passwords for regular users or single-use access codes for occasional participants. We maintain regular security updates and follow appropriate data protection practices to safeguard your information. 

The best way to experience Arena Learning Hub is through a personalized demo. Our sales representatives can walk you through the platform's features and show you exactly how it can address your specific training needs. You can request a demo through the form on our website, and we'll contact you to schedule a convenient time for your demonstration.